A recently burnt down forest from a wildfire, referring to the importance of crisis management

Crisis Management Preparedness and Response

Effective crisis management requires more than just a reactive response; it demands proactive preparation, strategic planning, and a solid understanding of key human and operational risks. This course equips participants with the necessary tools and knowledge to tackle crisis scenarios, ensuring they are prepared to respond confidently and effectively when emergencies arise.

In today’s volatile, uncertain, complex, and ambiguous (VUCA) world, crisis situations are inevitable. However, the ability to manage these crises and prevent them from escalating can be the difference between an incident being contained or spiraling out of control. This course offers a comprehensive framework for crisis management, combining both practical skills and theoretical knowledge to equip participants to lead their teams through high-pressure situations.

About The Course

This course explores the full spectrum of crisis management, from preparation and planning to response and recovery. Through interactive exercises and case studies, participants will gain practical experience in identifying potential risks, responding to crisis scenarios, and ensuring the safety and well-being of all stakeholders involved. The course also integrates isomorphic learning, where knowledge from past crises is applied to future situations to improve decision-making processes and enhance team performance under pressure. Coupled with this we explore the human behaviour and how we respond to challenging situations whilst under elevations of stress.

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Targeted At

  • Senior management and crisis leadership teams
  • Emergency Response Team (ERT) members
  • Safety and security personnel
  • Public relations and media teams
  • Risk management professionals
  • Anyone responsible for managing or coordinating a crisis response within their organisation
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Key Skills

  • Crisis and disaster strategy development
  • Theory exploration around the  stages of a crisis.
  • Crisis communication and media management
  • Understanding human behaviour and contributors that reflect poor decision making
  • Stress management and critical decision-making under pressure
  • Risk assessment and mitigation
  • Human and operational risk analysis
  • Team coordination and leadership in crisis situations
  • Post-crisis recovery and business continuity

Learning Outcomes

By the end of this course, participants will:

  1. Have a clear understanding of the different types of crises and disasters.
  2. Be able to apply crisis management frameworks and models to real-world situations.
  3. Be skilled in managing team dynamics and communication during a crisis.
  4. Understand our own stress responses and how to counter behavioural leakage
  5. Have practical experience in leading crisis response efforts and making critical decisions under stress.
  6. Know how to engage with external entities such as law enforcement, media, and regulators during a crisis.
  7. Be proficient in using isomorphic learning to apply previous crisis experiences to new scenarios.
  8. Be prepared to lead effective post-crisis recovery efforts, ensuring long-term business continuity.

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